Talk to a human

Our team aims to give every user fast, friendly and properly qualified support. Whether you are new to automated trading or already manage a larger portfolio, we are ready to answer questions, explain features and help resolve problems. Fill in the contact form and tell us what you need: a support specialist reviews every request and replies as quickly as possible, usually within one working hour.

Monday to Friday, 9:00–17:30 (UK time) [email protected]

Registration open: places are limited

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A personal manager will contact you within 24 hours.

Our office

The registered working address of the Client Support and Compliance team. Visitors are welcome during opening hours; it is wise to email ahead so the right person is free to see you.

Write to us by email or through the form above and a support specialist will review your request. Most replies go out within one working hour during support hours, and anything that needs a specialist, such as a compliance question, is answered with a realistic timeframe rather than an instant placeholder.

Address: 1 St Peter's Square, Manchester M2 3DE, United Kingdom
Opening hours: Mon–Fri 9:00–17:30 (UK time), excluding weekends and public holidays
Support line hours: Monday to Friday, 9:00–17:30 (UK time)
Typical wait: usually under one working hour by email; callbacks the same working day
Email: [email protected]

The map on the right shows the exact location of the office. If you plan to visit in person, bring photo identification: as a financial platform we verify the identity of everyone who enters the building, including visitors.

Who answers, and what they help with

Requests are routed to the team that owns the topic, so you are not bounced between departments.

Onboarding

Account setup, first deposits, document checks and connecting the platform to your chosen exchange.

Platform questions

Strategy settings, notifications, dashboard reports and anything the automated engine does that needs explaining.

Payments

Deposit methods, withdrawal requests, processing times and statements for your own records.

Compliance

Identity verification, source-of-funds queries and anything connected to our AML and KYC obligations.

Complaints

Anything that has gone wrong. Complaints follow the formal procedure on our Complaints page with defined response times.

Press and careers

Media enquiries and applications go through the same address with the topic in the subject line.

A note on timing: the support desk operates Monday to Friday, 9:00–17:30 (UK time). Messages received outside those hours are queued in order and answered from the start of the next working day. Urgent security concerns should be marked as such in the subject line, and account lockouts are treated as priority whenever the desk is open.

Support will never ask for your password, an authenticator code or remote access to your device. If someone contacting you does, end the conversation and tell us immediately: see the Fraud Warning page for the contact patterns to watch for.